Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing the Research Intelligence portfolio across the Middle East and Central Asia with an accent on driving renewals, upselling multi-year contracts, and maintaining strong customer relationships. Focus on coordinating cross-functional teams to ensure smooth contract execution and achieving ambitious annual renewal and new business targets.

Location: Dubai (Role includes a remote working model)

Company

A global leader in information and analytics, combining quality information and vast data sets to support science, research, and healthcare improvement.

What you will do

• Manage the Research Intelligence (RI) portfolio across the Middle East and Central Asia.
• Own and drive renewals and upsell opportunities, including multi-year contracts.
• Partner closely with Senior Account Managers to grow revenue and expand accounts.
• Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations for renewal execution.
• Review and negotiate contract terms while maintaining accurate data in CRM systems.
• Build strong customer relationships and promote the wider hirify.global RI portfolio.

Requirements

• 3+ years of experience in a commercial, sales, or renewal-focused role
• Degree in Marketing, Business Management, or related field
• Strong understanding of SaaS solutions, contracts, and sales operations
• Fluent in English (Arabic is a strong plus)
• Proven self-starter with experience managing complex renewals

Nice to have

• Experience in the publishing industry

Culture & Benefits

• Promotes healthy work-life balance and well-being initiatives
• Provides medical insurance and air tickets
• Includes a competitive bonus structure
• Offers 25 days of annual leave
• Supports professional development through study leave