Senior Manager, Center Of Expertise

TL;DR

Senior Manager, Center of Expertise: Leading a team of product and domain experts supporting internal teams on strategic customer engagements with an accent on Veeam products, data resilience, and customer outcomes. Focus on cross-functional collaboration, managing multiple initiatives, and providing expert support to Veeam’s most valuable customers.

Location: Remote (US)

Salary: $149,600—$383,000 USD

Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.

What you will do

• Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development.
• Manage team performance against established goals and quotas.
• Lead process improvement initiatives to maximize departmental effectiveness and scalability.
• Strengthen customer relationships and help build a strong service reputation across strategic accounts.
• Delegate effectively and empower team members to operate with ownership and accountability.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related customer-facing roles.
• 2+ years of people management experience preferred.
• Proven technical expertise with data centers and data protection technologies.
• Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers.
• Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated.
• Strong communication and cross-functional collaboration skills.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Medical, dental, and vision coverage starting on your first day.
• 401(k) retirement plan with company matching contributions.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.