Senior Digital Service Delivery Analyst (Vendor Management)

TL;DR

Senior Digital Service Delivery Analyst (Vendor Management): Managing procurement activities, technology contracts, and vendor relationships within Cat Digital to optimize operational efficiency. Focus on negotiating contracts, implementing procurement processes, and ensuring alignment between vendor services and organizational business objectives.

Location: Must be based in or able to commute to Peoria or Chicago, Illinois, USA.

Salary: $112,710 – $169,060

Company

A global leader in heavy machinery and construction equipment, building digital solutions to connect assets and improve community sustainability.

What you will do

• Manage policies, practices, and operations for the selection, negotiation, and licensing of technology products and services.
• Arbitrate claims or complaints arising from contract performance and resolve vendor disputes.
• Develop and implement processes for risk assessments, contract management, and issue resolution.
• Conduct analyses of vendor networks to assess capability and recommend new vendors based on capacity needs.
• Negotiate, extend, terminate, and renegotiate contracts for equipment, materials, and services.
• Collaborate with global stakeholders, including engineering leadership based in Slovakia.

Requirements

• Must have US work authorization; no sponsorship provided.
• Proven experience in contract management, negotiation techniques, and project management strategies.
• Knowledge of vendor management methodologies and procurement lifecycle management.
• Ability to apply ITIL service delivery standards in managing IT services.
• Experience with software licensing practices and global sourcing.
• Strong communication skills for engaging with diverse stakeholders and formalizing business agreements.

Nice to have

• Relevant certifications such as CTPS (Certified Technology Procurement Specialist) or CTPE (Certified Technology Procurement Executive).
• Bachelor’s degree in a relevant field or equivalent industry experience.
• Experience in consulting roles providing business guidance to clients.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Participation in 401(k) savings plans with company matching.
• Paid time off, including vacation and holiday leave.
• Access to health savings accounts (HSA) and flexible spending accounts (FSA).
• Incentive bonus programs and career development opportunities.
• Support for work-life balance through employee assistance and parental leave policies.