Partner Success Specialist (USA)

TL;DR

Partner Success Specialist (USA): Managing key account relationships for sports clubs within the platform with an accent on partner engagement, operational performance, and revenue growth. Focus on onboarding new partners, reducing churn, and executing reactivation strategies for inactive accounts.

Location: Must be based in the United States

Company

hirify.global is the world’s largest racket sports application, enabling players to book courts, find community members, and digitize sports club operations.

What you will do

• Build long-term relationships with top partners through proactive communication and business reviews.
• Optimize partner operational performance to enhance service quality and increase platform revenue.
• Manage the end-to-end onboarding process for new sports clubs.
• Proactively reduce partner churn and maintain high engagement levels.
• Identify needs of inactive partners and develop targeted action plans for reactivation.

Requirements

• 2-4 years of experience in Key Account Management, Sales, or Customer Success.
• English: Native proficiency required
• Professional fluency in Spanish is highly preferred.
• Deep knowledge of the padel industry.
• Advanced expertise in Excel and Google Sheets.
• Strong interpersonal, negotiation, and organizational skills.

Culture & Benefits

• Statutory benefits including Social Security (OASDI), Medicare, and unemployment insurance.
• Remote-first work contract.
• Budget for personal training and professional development.
• 15 days of vacation plus additional time off for birthday and wellness days.
• Extra day off for every year worked.

Hiring process

• People Interview to assess experience and culture fit.
• Technical interview with the Partner Success Team Lead.
• Final interview.