Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (SMB): Responsible for building and nurturing relationships with small and medium-sized customers, ensuring they achieve success with the platform by driving product adoption and mitigating risk. Focus on driving product adoption, monitoring customer health metrics, and identifying upsell/cross-sell opportunities.

Location: Remote

Company

hirify.global is pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations.

What you will do

• Serve as primary contact and trusted advisor for SMB customers, guiding onboarding and driving rapid value realization.
• Proactively drive product adoption by aligning capabilities with customer goals, delivering training, and sharing best practices.
• Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention.
• Provide responsive support, troubleshoot issues, and collaborate with internal teams while keeping CRM updated.
• Identify upsell/cross-sell opportunities, leverage CS playbooks for scalable service, and share customer insights to influence product development.

Requirements

• 2+ years in B2B Customer Success or Account Management with proven ability to manage high-volume accounts while maintaining strong engagement.
• Experience with HubSpot and ChurnZero to manage relationships, monitor engagement, analyze churn metrics, and drive retention.
• Strong analytical skills to identify customer trends, improve outcomes, and manage subscription renewals effectively.
• Excellent communication and organizational skills with ability to navigate high-stakes conversations across stakeholder levels.
• Detail-oriented, team-focused, and willing to dive deep into technical product details (cybersecurity experience a plus).

Culture & Benefits

• This is a remote job; work from anywhere with a fully-remote team since 2014.
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive compensation.
• Career growth opportunities.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training and development opportunities.

Hiring process

• Expect up to 3 interviews (Director-level roles and above should expect a more thorough process, with multiple rounds of interviews).
• All roles require reference and background checks.