Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Building and nurturing relationships with SMB accounts to drive product adoption, growth, and retention with an accent on proactive customer health management and risk mitigation. Focus on leveraging customer success playbooks, analyzing customer data, and identifying upsell opportunities.

Location: Remote. Work from anywhere!

Company

hirify.global is a leading platform for user behavior analytics, providing comprehensive solutions for insider risk mitigation, business process optimization, and enhancing security, productivity, and compliance for businesses of all sizes.

What you will do

• Serve as the primary point of contact for SMB customers, developing strong relationships and becoming a trusted advisor.
• Guide new SMB customers through onboarding to ensure quick value realization.
• Drive product adoption and utilization by understanding customer goals and sharing best practices.
• Provide proactive and responsive support, troubleshoot issues, and collaborate with internal teams.
• Own the customer renewal process by proactively identifying and mitigating risks to ensure high retention.
• Identify opportunities for upsell and cross-sell within assigned customer accounts.

Requirements

• 2+ years in a B2B customer-facing role, preferably in Customer Success or Account Management.
• Proven ability to manage a large volume of customer accounts while maintaining a high level of service.
• Proven experience with HubSpot and ChurnZero to manage customer relationships and retention.
• Ability to analyze customer data, identify trends, and improve customer outcomes.
• Experience with subscription renewal management.
• Outstanding proficiency in spoken and written English, Portuguese and Spanish.

Nice to have

• Experience in the cybersecurity industry.

Culture & Benefits

• Collaboration with a forward-thinking team where new ideas come to life.
• Competitive salary and career growth opportunities.
• Flexible paid time off and laptop reimbursement.
• Ongoing training and development opportunities.
• Working in a thriving fully-remote team since 2014, offering flexibility and diverse global teams.

Hiring process

• Expect up to 3 interviews, with possibilities for a streamlined process.
• All roles require reference and background checks.