Customer Success Manager

TL;DR

Customer Success Manager: Ensuring customers successfully integrate and use hirify.global.io's product to improve their revenue, with an accent on understanding enterprise needs and prioritizing customer requests. Focus on managing engineering time, troubleshooting support requests, and creating documentation to enhance customer success and satisfaction.

Company

hirify.global.io powers product search and discovery for large retailers, focusing on metrics over features and using machine learning to improve revenue.

What you will do

• Ensure customers successfully integrate the product and are satisfied with the results.
• Understand customer needs within enterprise organizations and help manage prioritizations.
• Craft internal and external narratives for customer success.
• Manage engineering time to prioritize important work for customers.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
• Excellent communication and interpersonal skills.
• Knowledge of APIs.
• Ability to quickly understand roles in an organization and craft narratives to gain support.
• Ability to convince and motivate others.
• Enjoy interacting with customers and solving problems daily.
• Ability and desire to learn quickly and think creatively.

Culture & Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D;)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan