Customer Service Specialist

TL;DR

Customer Service Specialist (Ecommerce): Providing excellent customer support to French-speaking clients via phone, email, and chat from the Valencia office with an accent on customer satisfaction and proactive service. Focus on problem-solving, teamwork, and delivering a 9+ WOW service experience.

Location: Onsite in Valencia, Spain with relocation support

Company

hirify.global is a fast-growing European scale-up in ecommerce with a dynamic, international team based in Valencia.

What you will do

• Serve as the first contact for French-speaking customers via phone, email, and chat
• Help customers find the right products and services proactively
• Deliver service with a customer-centric mindset and positive attitude
• Collaborate with a diverse, motivated team to ensure customer satisfaction

Requirements

• Professional level of English and French, both verbal and written
• Bachelor degree or equivalent academic level
• Experience in customer service or sales is a plus
• Customer-friendly attitude and problem-solving skills
• Willingness to relocate to or already based in Valencia

Culture & Benefits

• Work in sunny Valencia with a multicultural team of 100+ colleagues
• Free Spanish classes and support with Spanish administration and relocation
• Company activities, events, parties, and a growth program with job opportunities
• Attractive discounts on Urban Sports Club and free Bueno Bootcamp
• Breakfast, lunch, and healthy snacks provided

Hiring process

• Application review and initial impression evaluation
• Discussion of next steps to ensure cultural fit