Junior Customer Service Representative (Croatian)

TL;DR

Junior Customer Service Representative (Croatian): Supporting hosts and guests in managing vacation rental bookings and communications with an accent on customer satisfaction and problem resolution. Focus on collaborating with product, sales, and account management teams to improve guest and homeowner experience.

Location: Must be based in Málaga, Spain

Company

hirify.global is a fast-growing vacation rental technology company helping hosts generate more bookings and guests find holiday homes they enjoy.

What you will do

• Support hosts managing properties on platforms like booking.com and Airbnb.
• Assist guests with booking management via phone, email, and WhatsApp.
• Communicate with partners to resolve booking process issues.
• Relay customer feedback and issues to the product team for continuous improvement.
• Collaborate with Product, Sales, and Account Management to enhance guest and homeowner experience.
• Contribute to improving overall customer satisfaction.

Requirements

• Location: Must be based in Málaga, Spain
• Native Croatian and good English skills.
• Friendly, team-oriented personality with strong communication skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to work weekends with compensatory days off.
• First experience in customer service or hospitality is a plus.

Nice to have

• Proficiency in additional languages.
• Experience in hotel industry or customer service.

Culture & Benefits

• Impactful work shaping travel products used by millions.
• Professional growth with mentorship and learning budgets focused on AI.
• International, motivated, and supportive team culture.
• Modern tech environment with scale-up pace and business stability.
• Hybrid work setup with 50%+ in-office time and up to 8 weeks remote from other locations.
• Additional perks like travel benefits and gym discounts.