Principal Engineer - Senior Project Manager (Itil) (ServiceNow)

TL;DR

Principal Engineer - Senior Project Manager (ITIL) (ServiceNow): Overseeing the end-to-end implementation of ServiceNow modules, ensuring timely delivery within a fixed-price contract structure. Focus on project governance, client communication, change management, and stakeholder engagement to drive project success.

Location: Hybrid in NYC (2 days/week in office). Candidates interested to work in NYC location on TN visa can apply. We offer relocation assistance

Salary: $150K - $190K Gross (base+bonuses)

Company

hirify.global is a Digital Product Engineering company that builds products, services, and experiences that inspire, excite, and delight.

What you will do

• Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM.
• Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence.
• Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure.
• Serve as the primary point of contact between the development team and the client and drive collaboration between client and hirify.global teams to ensure project success.
• Manage change requests by evaluating scope, impact, and cost implications and triage and prioritize issues raised by stakeholders to ensure smooth project execution.
• Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in and ensure the creation of technical and functional documentation for knowledge transfer.

Requirements

• Strong ServiceNow project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
• Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control.
• Experience in managing security compliance within IT projects.
• Knowledge of waterfall and hybrid project management methodologies.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 14+ years of IT project management experience, with experience delivering 2–3 end-to-end ITSM implementations in ServiceNow.

Nice to have

• PMP, ITIL, or ServiceNow certifications preferred.
• Experience in US public sector or government projects is a plus.

Culture & Benefits

• Dynamic and non-hierarchical work culture.
• Diverse and inclusive environment.
• Standard hirify.global Benefits are offered.