Technical Project Manager (Agentic AI)

TL;DR

Technical Project Manager (AI Deployments): Leading deployments of an Agentic AI / conversational AI platform for enterprise customers with an accent on timeline, scope, risk, and stakeholder communication. Focus on ensuring successful transitions to an Agentic OS layer for enterprise communications.

Location: Hybrid work environment - we love to build real connections and want to welcome everyone in the office on certain days.

Salary: $150,000 - $285,000 USD + Equity

Company

hirify.global is one of the fastest growing startups in the world of Generative AI and customer service providing a voice-first GenAI platform for contact centers.

What you will do

• Own end-to-end delivery for assigned Agentic AI customer projects, managing scope, schedule, budget, and risk.
• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Coordinate with Forward Deployed Engineers and Agent Architects to ensure seamless customer journey.
• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects.
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.

Requirements

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.

Nice to have

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office in the heart of NYC with all the conveniences.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.