Customer Success Manager (Technology PMO)

TL;DR

Customer Success Manager (Technology PMO): Leading and managing technical operations and delivery of strategic partner initiatives to improve partner performance and customer satisfaction with an accent on KPI tracking, issue resolution, and cross-functional collaboration. Focus on driving outcome-based improvements, supporting program-level initiatives, and enabling growth in a complex global business environment.

Location: Illinois, United States

Salary: $88,200 - $163,800 per year

Company

hirify.global is a corporation focused on travel management platforms, offering inclusive and collaborative culture with comprehensive benefits and learning opportunities.

What you will do

• Lead and drive strategic initiatives aligned with customer goals.
• Support program-level initiatives with KPI tracking, monthly reporting, and executive insights.
• Translate customer feedback into actionable product, engineering, and process improvements.
• Identify and resolve errors and performance gaps to improve success metrics.
• Act as a dedicated technical and operational partner contact ensuring smooth onboarding and long-term success.
• Collaborate cross-functionally to prioritize initiatives that increase revenue, retention, and platform reliability.

Requirements

• Location: Must be based in the United States, specifically Illinois.
• Experience in technical/project delivery, customer success, or platform operations.
• Strong skills in KPI analysis, dashboard building (Excel, SQL, Power BI, Tableau).
• Business English mandatory; ability to work across multiple geographies and time zones.
• Experience with payments, fintech, SaaS, or travel management platforms preferred.
• Proven ability to drive outcome-based improvements and manage stakeholder communication.

Culture & Benefits

• Flexible benefits including health insurance, retirement programs, parental leave, and wellbeing resources.
• Travel perks with deals on flights, hotels, cruises, and car rentals.
• Access to extensive learning platforms and leadership courses.
• Inclusive culture with global inclusion groups supporting diversity.
• Comprehensive US benefits programs starting from day one.