TL;DR

Service Delivery Manager: Managing ongoing services to clients, ensuring contractual requirements and SLAs are met. Focus on service improvements together with the client, based on service delivery realization and deviation.

Location: Mississauga

Salary: $70,751- $165,984 CAD

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

Manage ongoing services to clients, ensuring contractual requirements and service level agreements are met.
Agree on service improvements together with the client, based on service delivery realization and deviation.
Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs.
Identify areas for service improvement and value add where appropriate.
Identify areas where quality checks are not in place, and raise recommendations for get well plans.
Construct trend analysis, root cause analysis and other requested reports.

Requirements

Thorough understanding of the clients business.

Culture & Benefits

Paid time off based on employee grade (A-F): Vacation: 12-25 days, Company paid holidays, Personal Days, Sick Leave.
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.