Service Enablement Manager, CX

TL;DR

Service Enablement Manager (CX): Leading the enablement and readiness of customer-facing teams for new product and service launches with an accent on strategic planning, cross-functional coordination, and knowledge transfer. Focus on ensuring operational efficiency, accelerating product adoption, and enhancing customer satisfaction by preparing teams ahead of general availability.

Location: Onsite in Sandy, UT, USA

Company

hirify.global is a global corporation excelling in AI, cloud, and digital solutions, providing software products to over 25,000 businesses, including Fortune 100 companies, to enhance customer experiences, combat financial crime, and ensure public safety.

What you will do

• Lead enablement discovery and define strategic plans for new products and features, aligning with release milestones.
• Partner with Product Management and Engineering to ensure field teams are prepared for upcoming releases, facilitating early access.
• Coordinate knowledge transfer and create scalable enablement assets like guides, documentation, and FAQs.
• Serve as the primary enablement contact for customer-facing teams, translating complex concepts into practical guidance.
• Maintain governance standards and track enablement effectiveness using qualitative feedback and operational metrics.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Project Management, or related field (or equivalent experience).
• 4–5 years’ experience in a B2B high-tech environment.
• Project management experience or certification (PMI, CAPM).
• Excellent written and verbal communication skills in English.
• Strong analytical, organizational, and stakeholder management skills.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint, Visio).

hirify.global-to-have">hirify.global to have

• Experience with Microsoft Copilot AI Studio.
• Familiarity with Salesforce CRM, Power BI, and Wrike.
• Strong creative portfolio (written, design, presentations, or multimedia).
• Contact Center industry experience.

Culture & Benefits

• Work for an innovation powerhouse recognized as a market leader in AI, cloud, and digital.
• Join a global team of over 8,500 employees across 30+ countries.
• Work in a challenging and ambitious environment that values pushing limits.
• Opportunity to contribute to products used by 25,000+ global businesses, including 85 Fortune 100 corporations.
• Equal opportunity employer committed to diversity and inclusion.