Operational Onboarding Manager (Healthcare)

TL;DR

Operational Onboarding Manager (Healthcare): Manage seamless onboarding and training for key clients in France with an accent on client relationship building, change management, and digital transformation. Focus on delivering hands-on training, handling complex administrative processes, and collaborating cross-functionally to improve onboarding workflows.

Location: Remote within France only

Company

hirify.global is a vertically integrated health partner uniting insurance and smart healthcare delivery, serving over a million members across France, Spain, Belgium, and Canada.

What you will do

• Serve as dedicated specialist for onboarding largest clients, ensuring smooth transitions and trusted relationships.
• Lead onboarding workshops and provide hands-on training for HR and Payroll administrators on hirify.global's dashboard.
• Manage complex processes including payroll integration, employee affiliation, and billing setup.
• Collaborate with Key Account Managers, Customer Success, Ops, Sales, Care, Pre-Sales, and Engineering teams to optimize onboarding.
• Drive process improvements, tool optimization, and organizational methods through specific projects.

Requirements

• Must be based in France (fiscal residence) and work remotely within France.
• Full working proficiency in French and English (written and spoken).
• Previous B2B customer-facing experience such as Customer Success, teaching, or communication.
• Strong ownership, autonomy, and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Comfortable with complex conversations involving multiple teams and change management.

Nice to have

• Understanding of the French healthcare system.

Culture & Benefits

• Generous equity packages and fair rewards for permanent contracts.
• Flexible remote work with home office equipment sponsorship or access to co-working hubs.
• Comprehensive healthcare insurance covering employees and families (permanent contracts only).
• Flexible vacation policy and working hours.
• Learning and training opportunities with budget for books and conferences.
• Personal growth through dedicated coaching from day one.
• Extended parental leave for all new parents (permanent contracts only).