Technical Support Dispatcher

TL;DR

Technical Support Dispatcher (Customer Support): Handling and dispatching technical and infrastructure support requests from building occupants with an accent on communication, ticket management, and escalation procedures. Focus on working in a shift-based environment, providing clear guidance, and coordinating with technical teams and contractors.

Location: Onsite in Brussels, Belgium

Company

A global digital transformation company with over 4,900 employees across 26 countries, focused on innovation through conscious technology.

What you will do

• Receive and process support requests via phone, email, or system alerts.
• Register and document requests in the ticketing system.
• Dispatch requests to appropriate technical teams or contractors.
• Identify urgent issues and escalate as needed.
• Monitor ticket status until resolution.
• Provide information and guidance to building occupants.

Requirements

• Location: Must be based in Brussels, Belgium
• English and French: Fluent proficiency required
• Experience in customer service, helpdesk, or support roles preferred.
• Junior candidates welcome.
• Strong communication and customer interaction skills.
• Ability to work shifts.

Culture & Benefits

• Inclusive and diverse work environment promoting equal opportunities.
• Focus on personal growth and being transformative, creative, honest, and vibrant.