Customer Loyalty Member (Private Banking)

TL;DR

Customer Loyalty Member (Private Banking): Managing end-to-end client onboarding processes with an accent on KYC/AML compliance, stakeholder coordination, and operational efficiency. Focus on reducing onboarding lead times, ensuring data quality, and delivering a first-time-right experience for high-net-worth clients.

Location: Onsite in Bruxelles, Belgium.

Company

hirify.global is a major international financial institution providing banking and financial services.

What you will do

• Own the end-to-end onboarding case lifecycle from initial intake to final closure.
• Coordinate cross-functional teams including Private Bankers, FCP, Tax, and IT to resolve dependencies.
• Execute operational activities such as system inputs and administrative onboarding tasks.
• Communicate proactively with clients via email and phone to collect necessary documentation and data.
• Monitor KPIs and lead times to identify bottlenecks and trigger corrective actions.
• Contribute to continuous improvement initiatives and data quality management.

Requirements

• Full professional proficiency in both national languages (French and Dutch) is required.
• Strong operational excellence skills including prioritization and stakeholder management.
• Solid understanding of KYC/AML regulations and operational controls in a regulated environment.
• Ability to use data-driven approaches and dashboards to monitor performance.
• Professional communication skills for client-facing interactions.
• Must be based in or able to work onsite in Bruxelles.

Nice to have

• Experience with onboarding or remediation operating models and playbooks.
• Familiarity with documentation lifecycle tools.
• Experience with operational steering and reporting cadences.

Culture & Benefits

• Work in a high-impact, cross-functional environment.
• Opportunity to develop expertise in execution excellence and operational management.
• Direct involvement in improving client and employee experience (CEX).
• Collaborative team culture focused on speed and predictability.