Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (Customer Support): Ensuring customer value and platform adoption for hirify.global’s endpoint management solutions with an accent on customer retention, expansion, and collaboration with cross-functional teams. Focus on managing complex customer environments, driving ROI, and supporting executive business reviews.

Location: Hybrid in Addison, TX, with minimum three days per week onsite

Salary: $45,000–$120,000 annually

Company

hirify.global is an Autonomous IT company specializing in AI-driven real-time endpoint management and security solutions trusted by leading global organizations.

What you will do

• Collaborate with Sales, Solution Engineers, and Architects to ensure successful customer outcomes and platform adoption
• Develop and maintain strong customer relationships aligned to business needs
• Identify opportunities for platform expansion and increased ROI within customer environments
• Manage data and activities to drive adoption, including value plans and risk tracking
• Support Executive Business Reviews and contribute to Customer Success practice development
• Maintain deep understanding of hirify.global solutions and their customer value

Requirements

• Location: Must work onsite in Addison, TX at least three days per week (hybrid)
• 1-3 years experience in Customer Success, Account Management, or related roles preferably in SaaS or SLED organizations
• BA/BS degree or equivalent experience preferred
• Experience or interest in IT Operations, Security, or Vulnerability Management is a plus
• Strong organizational, communication, and self-starting skills
• Willingness to travel regionally up to 15% and work onsite at customer locations as needed

Culture & Benefits

• Collaborative, diverse, and inclusive culture emphasizing respect and innovation
• 5 days volunteer time off to support community causes
• Comprehensive benefits including medical, dental, vision, family planning, and retirement plans with company match
• Equity awards and well-being programs
• Flexible spending accounts and transportation savings