Group Manager, Risk Management (Fintech)

TL;DR

Group Manager, Risk Management (Fintech): Overseeing financial risk mitigation and driving world-class quality outcomes within risk contact center operations with an accent on compliance, fraud, and financial risks. Focus on data-driven quality, coaching excellence, and operational effectiveness.

Location: Plano, Texas or Atlanta, Georgia. This is a hybrid role that requires on-site work approximately at least 3-4 days per week to foster collaboration and strong working relationships. Domestic travel may be required up to 10% of the time.

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Lead and develop a multi-site organization of risk investigator/contact center team members, fostering a culture of ownership, continuous improvement, customer obsession, and resilience during crisis management.
• Define, deploy, and govern the strategy to drive exceptional customer outcomes, which may include integrating AI-based scoring, human audit frameworks, and coaching feedback loops.
• Drive operational effectiveness and KPI achievement through goal definition, continuous process optimization, and corrective action plans that focus on root cause elimination.
• Utilize strong analytical acumen to track KPIs, measure program effectiveness, and develop compelling business cases for fraud/risk reduction and operational streamlining.
• Collaborate and influence senior leadership and cross-functional partners to align strategic vision, navigate conflicting stakeholder interests, and drive organizational direction.
• Build internal capability by driving quality leadership coaching, calibration, and continuous learning.

Requirements

• 7+ years of experience in fraud investigations, underwriting, risk operations, or a related field within e-commerce, banking, or financial services, with experience leading a large-scale contact center framework.
• 3+ years leading teams of 70+ (ICs and Managers) to exceed performance goals.
• Proven experience designing, deploying, and managing operational quality in a large-scale contact center environment.
• Demonstrated strategic thinker, adept at translating complex business objectives into actionable plans with measurable success.
• Exceptional communication and interpersonal skills, with a proven track record of building strong relationships and influencing decision-making across all organizational levels.
• Bachelor’s degree in a related field (Accounting, Finance, Data, Criminal Justice, Business Operations, or Quality Management).

Nice to have

• Lean Six Sigma Black Belt (LSSBB) or equivalent certification preferred.

Culture & Benefits

• hirify.global provides a competitive compensation package with a strong pay for performance rewards approach.
• Position may be eligible for a cash bonus, equity rewards and benefits.