Senior Implementation Manager

TL;DR

Senior Implementation Manager (Project Management): Lead complex customer implementations end-to-end and improve implementation practices with an accent on managing high-impact projects and resolving challenging situations. Focus on driving solutions to keep implementations on track, mentoring team members, and collaborating closely with Product, Engineering, and Customer Support teams.

Location: New York, United States

Salary: $145,000–$220,000

Company

hirify.global is a next-gen core accounting platform for modern mid-market finance teams, replacing legacy ERPs with automation-driven solutions to accelerate finance workflows.

What you will do

• Lead the most complex and high-impact customer implementations end-to-end
• Manage implementation kickoff, configuration, migration, testing, and go-live
• Identify risks early and drive solutions to keep implementations on track
• Act as an informal escalation point for Implementation Managers when needed
• Develop and refine implementation playbooks, migration patterns, and internal standards
• Partner closely with Product, Engineering, and Customer Support to resolve complex issues
• Ensure strong customer communication throughout the implementation lifecycle
• Support smooth transition to Support or Customer Experience after go-live

Requirements

• Location: New York, United States
• Strong experience leading complex customer implementations
• Ability to manage ambiguity and solve problems in fast-moving environments
• Deep understanding of implementation workflows, data migration, and configuration
• Excellent customer communication and stakeholder management skills
• Ability to mentor and guide team members without formal management responsibility
• Strong collaboration across technical and customer-facing teams

Culture & Benefits

• Work in a fast-growing product company scaling quickly
• Collaborate with cross-functional teams including Product, Engineering, and Customer Support
• Opportunity to contribute to internal best practices and standards