Partner Success Manager

TL;DR

Partner Success Manager (Legaltech): Managing and supporting a portfolio of growth partners in the legal AI technology sector with an accent on partner onboarding, enablement, and operational support. Focus on building strategic relationships, delivering training, and facilitating partner success in a hybrid work environment across Canadian cities.

Location: Toronto, Vancouver, or Calgary, Canada with hybrid work requiring office presence minimum twice per week.

Salary: CAD 78,000–105,600 annually

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Support onboarding and enablement of new partners, ensuring understanding of resources and processes.
• Deliver training materials and respond to partner inquiries to facilitate success.
• Maintain regular communication as the initial point of contact for growth partners.
• Manage day-to-day partner program operations including tracking activities and updating records.
• Gather and report data on partner performance to identify support needs.
• Collaborate with internal teams to provide effective solutions to partner inquiries.

Requirements

• Location: Must be based in Toronto, Vancouver, or Calgary, Canada
• 1-3 years experience in partner success, customer success, or account management.
• Strong communication, organizational, and customer support skills.
• Bachelor’s degree in Business, Marketing, or related field.

Nice to have

• Experience working with Channel Partners.
• Interest in improving skills using AI.

Culture & Benefits

• Competitive salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with minimum twice weekly office presence.
• Flexible time off policy with encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contributions.
• Recognition program for employee milestones.