Customer Success Manager

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager: Managing multiple enterprise customer accounts focused on the Netherlands, ensuring adoption and value realization of AI-powered contact centre technology with an accent on customer engagement, technical fluency, and strategic guidance. Focus on building trusted advisor relationships, driving AI-driven capabilities adoption, and supporting complex, high-touch customers.

Location: Based in London, United Kingdom with travel up to 30% to the Netherlands

Company

hirify.global is a global market leader in AI, cloud, and digital customer experience software, serving over 25,000 businesses including 85 of the Fortune 100 corporations.

What you will do

Own customer success across assigned accounts, coordinating resources to deliver outcomes
Develop strong relationships and conduct regular success reviews with customers
Drive adoption and ROI of AI-driven contact centre technology
Build trusted-advisor relationships with understanding of Dutch business culture
Collaborate with internal teams to resolve issues and support customer initiatives
Travel up to 25–30% primarily to the Netherlands for customer engagements

Requirements

Must be based in the United Kingdom
Bachelor’s degree or equivalent experience in Computer Science, Business Information Systems, or similar
6+ years in Customer Success, Technical Account Management, or similar roles in SaaS, telecom, or contact centre environments
Strong ability to translate technical and AI capabilities into business value
Excellent communication and customer engagement skills
Experience managing multiple complex customer accounts

hirify.global-to-have">hirify.global to have

Knowledge of networking, VoIP, TCP/IP, SIP, and telecom architecture
Familiarity with databases, SQL, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Dutch language skills (highly desirable but not essential)

Culture & Benefits

Work in a fast-paced, collaborative, and innovative global company
Opportunities for internal career growth across multiple roles and domains
Exposure to cutting-edge AI and cloud technologies
Supportive environment focused on customer success and innovation

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