Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Guiding customers toward optimal usage of hirify.global with a consultative approach to ensure retention, satisfaction, and expansion. Focus on developing strong relationships, advising on best practices, and mitigating churn risk.

Location: Hybrid in London, UK

Company

hirify.global is the AI-powered spend management and procurement platform that transforms company spending.

What you will do

• Develop strong relationships with day-to-day users and key decision-makers.
• Advise customers on best practices and optimization strategies.
• Maintain high customer satisfaction (NPS).
• Mitigate churn risk.
• Provide feedback for product improvements and feature requirements.
• Collaborate with sales and marketing teams.

Requirements

• Minimum 1 year of experience as a CSM in a SaaS environment or experience in Finance with a desire to transition to a CSM role.
• Excellent communication and consultative approach.
• Ability to independently manage a customer portfolio.
• Analytical mindset and attention to detail.
• Passion for customer experience.
• Experience in Fintech or Finance teams.

Culture & Benefits

• Flexible on-site policy: 4 remote days per month and 3 full remote weeks per year.
• Lunch 60% funded by hirify.global.
• Premium health insurance.
• Gymlib pass.
• Access to mental health wellbeing support.
• Latest Apple equipment.