Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing customer relationships and ensuring they receive delightful experiences with hirify.global solutions with an accent on stakeholder engagement to drive customer outcomes, expansion, and renewal. Focus on serving as a trusted advisor and acting as the voice of the customer within hirify.global to enhance overall experience and product quality.

Location: Remote, United Kingdom. Must be based in EMEA.

Company

hirify.global's software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

What you will do

• Ensure EMEA customers receive delighted experiences with hirify.global solutions.
• Advance hirify.global’s relationship with Direct Strategic/Enterprise and Commercial customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal.
• Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating tightly with hirify.global stakeholders.
• Act as the voice of the customer within hirify.global, providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities.
• Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors.

Requirements

• 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience
• Bachelor's Degree or equivalent experience
• Domain experience with SLM and as a bonus CAD/PLM/ALM software, plus the ability to understand how these solutions are implemented
• Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences, from executive decision-makers to staff at all levels.
• Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
• Fluency in English (spoken and written) is required for this role.

Culture & Benefits

• Work alongside some of today’s most talented industry leaders to transform the world around you.
• Opportunity to explore, learn, and grow.