Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (Customer Support): Managing strategic enterprise accounts to ensure successful adoption and expansion of software solutions with an accent on customer satisfaction, risk mitigation, and value realization. Focus on building long-term relationships, driving product utilization, and collaborating cross-functionally to enhance customer success processes.

Location: Remote within the United Kingdom

Company

hirify.global is a global software company enabling the convergence of physical and digital worlds to improve operations and product development.

What you will do

• Develop and execute customer success plans aligned with business objectives and product roadmap.
• Identify and mitigate risks to customer satisfaction and retention, driving timely resolution.
• Conduct business reviews, present value realization, and identify new growth opportunities.
• Act as a trusted advisor and advocate for customer needs internally.
• Drive product adoption through best practices, training, and support.
• Collaborate with sales teams for onboarding and account transitions.
• Mentor junior Customer Success Managers as needed.

Requirements

• Location: Must be able to work remotely within the United Kingdom.
• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 5+ years in customer success or account management in software/technology, preferably CAD/PLM/IoT.
• Proven experience managing large enterprise accounts and driving customer value.
• Strong communication and interpersonal skills with ability to influence stakeholders.
• Experience with CRM software such as Salesforce.
• Ability to travel occasionally within the UK and internationally.

Culture & Benefits

• Work alongside industry leaders in a global team of nearly 7,000 employees.
• Opportunities for learning, growth, and innovation.
• Inclusive environment valuing diversity and individual contributions.