Manager Customer Success (SaaS)

TL;DR

Manager Customer Success (SaaS): Leading and developing a high-performing Customer Success team in the EMEA region to drive adoption, retention, and growth with an accent on customer satisfaction, revenue retention, and team performance. Focus on coaching, process improvement, and strategic customer engagement to ensure measurable value and ROI for customers.

Location: Remote UK only

Company

hirify.global is a leading cybersecurity company focused on enterprise password management and Extended Access Management, trusted by over 180,000 businesses worldwide.

What you will do

• Coach and develop a Customer Success team to achieve growth, retention, and satisfaction goals.
• Monitor and optimize team performance through data-driven insights and KPIs.
• Lead collaborative team meetings and foster a strong team culture.
• Manage daily operations including goal setting and task allocation.
• Drive departmental and organizational goals aligned with business objectives.
• Identify and implement process improvements to enhance efficiency and customer experience.

Requirements

• Must be based in the UK (remote UK only).
• 6+ years experience in Customer Success within security or SaaS industries.
• 3+ years leadership experience managing high-performing teams.
• Strong communication and interpersonal skills with a customer-centric approach.
• Experience with Salesforce, Gainsight, and process optimization.
• Ability to travel occasionally for in-person engagement and events.

Nice to have

• Familiarity with hirify.global or other password managers.

Culture & Benefits

• Remote-first work environment with occasional travel requirements.
• Competitive health benefits and generous PTO policy.
• RSU program and retirement matching.
• Paid volunteer days and peer-to-peer recognition.
• Inclusive and diverse workplace committed to equity and respect.