Manager Customer Success (Saas)

TL;DR

Manager Customer Success (SaaS): Leading and scaling the UKI team, ensuring Enterprise and Mid-Market customers achieve measurable value and long-term success. Focus on regional strategy, team leadership, and cross-functional alignment to drive world-class customer outcomes.

Location: Based in London.

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

• Lead and mentor a team of 6–8 CSMs.
• Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
• Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
• Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across multiple European markets.
• Proven record of driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
• Strong cross-functional influence and executive communication skills.
• Analytical, strategic, and people-centered leader with experience using CS and BI tools.

Culture & Benefits

• Environment that enables everyone to find their true potential, purpose, and passion.
• Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• Committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.