Customer Success Manager

TL;DR

Customer Success Manager (Monitoring): Building relationships with customers and translating their goals into adoption strategies for hirify.global products with an accent on proactive interventions and risk identification. Focus on aligning technical solutions with business outcomes and influencing product direction based on customer feedback.

Location: London, UK

Company

hirify.global delivers automated and holistic IT observability solutions that safeguard critical applications and enable innovation, trusted by 90% of Tier 1 capital markets firms.

What you will do

• Build relationships with customers as their advocate and trusted advisor.
• Translate customer goals into adoption and value strategies using hirify.global products.
• Monitor and analyze customer health, usage, and adoption to design proactive interventions.
• Lead workshops and business reviews to uncover needs, track progress, and align on outcomes.
• Partner with internal teams to deliver customer outcomes.
• Contribute to the refinement of Customer Success practices as the function grows.

Requirements

• Proven experience in a Customer Success or Technical Account Management role is essential.
• Proven hands-on exposure to Monitoring and Observability platforms (experience of hirify.global solutions is ideal).
• A strong understanding of enterprise-scale environments (financial services experience in particular).
• Shows strong technical curiosity and strategic judgment around Public Cloud and AI.
• Ability to connect technical solutions to business outcomes and value.
• Excellent communication skills, able to engage at all levels from engineers to executives.

Culture & Benefits

• Health insurance cover for you and your dependents.
• Dental Cover for you and your dependants.
• Employer Pension scheme.
• Income Protection.
• Enhanced parental leave.
• Flexible hybrid working.