Strategic Account Executive, Player-Coach (SaaS)

TL;DR

Strategic Account Executive, Player-Coach (SaaS): Managing a high-value portfolio of existing hirify.global customers and quarterbacking new channels and product launches with an accent on developing long-term account plans to maximize Net Revenue Retention (NRR). Focus on building executive relationships and delivering data-driven consulting to optimize pricing, checkout, and tax compliance.

Location: Remote (UK; Netherlands)

Company

hirify.global offers digital product companies a completely different approach to their payment infrastructure as a Merchant of Record, taking away 100% of the pain of payment fragmentation.

What you will do

• Own and grow a strategic book by managing a high-value portfolio of existing hirify.global customers, developing long-term account plans to maximize Net Revenue Retention (NRR).
• Lead the full sales cycle for demoing new features and closing complex cross-sell deals, working closely across both the customer and hirify.global stakeholders.
• Build "multi-threaded" relationships with CFOs, CTOs, and Founders, positioning hirify.global as a critical partner in their global growth.
• Deliver Quarterly Business Reviews (QBRs) that provide actionable insights on how the customer can optimize their pricing, checkout, and tax compliance.
• Act as the "voice of the customer" for our Product team, identifying common expansion blockers or feature requests from our largest sellers.

Requirements

• 5+ years of closing experience in tech, SaaS and/or billing/payments, with a track record of driving significant revenue growth within an existing customer base.
• Experience with the "long game" of relationship building, comfortable navigating difficult renewals and pitching new product lines.
• Technically minded with the ability to speak confidently about MoR (Merchant of Record) models, API integrations, and the nuances of global SaaS taxation.
• A consultative seller who understands how changes in a customer's billing logic can impact their bottom-line GMV.
• Collaborative leader who excels at "quarterbacking" internal teams, working seamlessly with Customer Success, Solutions Architects, and Legal.
• Prior experience in the payments space or with subscription management tools.

Culture & Benefits

• Transparent, collaborative, and respectful culture.
• Digital-first company, which means you can work remotely, from one of the stylish hubs, or even a bit of both!
• Unlimited holidays and enhanced parental leave.
• Investment in learning and personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.