Product Owner (Customer Experience)

TL;DR

Product Owner (Customer Experience): Develop and execute data-driven, personalised messaging strategies across push notifications, in-app messages, and email to increase engagement and subscriber growth. Focus on campaign strategy, lifecycle management, data analysis, and cross-functional collaboration within a large media platform.

Location: Holborn, London, United Kingdom (onsite)

Company

hirify.global operates the hirify.global Player platform offering radio brands, podcasts, and exclusive content across multiple devices.

What you will do

• Develop and refine campaign strategies to drive retention and engagement.
• Build, launch, and monitor live messaging campaigns across multiple channels.
• Analyze campaign performance and create dashboards for monitoring.
• Collaborate closely with Engineering, Product Design, Data, and content teams.
• Contribute to product discovery and planning processes.

Requirements

• Location: Must be based in or able to work onsite in London, UK.
• Passion for user experience and product-led growth.
• Experience with MarTech platforms (e.g., Braze, Iterable).
• Experience with digital media or consumer products and subscription models.
• Strong data analysis, organization, and cross-functional collaboration skills.
• Understanding of GDPR and data compliance.
• Confident use of AI tools to enhance work efficiency.

Nice to have

• Degree in data, human behaviour, or marketing-related subject (2:1 or above).

Culture & Benefits

• Inclusive and diverse workplace culture.
• Support for reasonable adjustments during recruitment and work.
• Opportunity to work on high-profile media platforms with millions of users.