Client Services Manager (Technology)

TL;DR

Client Services Manager (Technology): Managing day-to-day operational aspects of project deliverables, contributing to growth and profitability goals by delivering best-in-class recruitment services to a global Technology company with an accent on quality service delivery and customer satisfaction. Focus on building trust and confidence with key client stakeholders, identifying opportunities for improvement, and ensuring timely updates to all systems.

Location: Hybrid - 2 days onsite (Depot Road) and 3 days WFH in Singapore

Company

hirify.global is a global consulting firm that powers performance by unlocking the potential in people and unleashing transformation across businesses.

What you will do

• Build a knowledge base of client’s business, organization, and objectives.
• Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and SLAs.
• Anticipate and minimize risks on the project at both micro and macro levels.
• Build trust and confidence with key client stakeholders, ensuring effective expectation setting and management of client communications.
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
• Prepare and actively participate in project reviews with client and senior management.

Requirements

• 10+ years of experience in recruiting with experience managing a recruiting team of 15-20 across the APJ region.
• Prior experience in hiring for Technology, Sales and Corporate Functions within the Tech space would be an advantage.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
• Ability to communicate clearly, concisely, and persuasively with clients and in large group settings in English.

Culture & Benefits

• Opportunity to become part of a newly formed regional team.
• Expand your expertise in talent acquisition.