Client Services Manager (Technology)

TL;DR

Client Services Manager (Technology): Manage end-to-end recruitment project delivery for a global technology client with an accent on client relationship management, quality assurance, and operational excellence. Focus on leading recruitment teams, ensuring SLA compliance, and driving customer satisfaction in a hybrid onsite/remote setup.

Location: Hybrid in Singapore with 2 days onsite at Depot Road

Company

hirify.global is a global consulting firm specializing in talent lifecycle services including organizational strategy, talent acquisition, and leadership development.

What you will do

• Manage recruitment project deliverables end to end ensuring quality and SLA adherence.
• Build and maintain strong client relationships and manage expectations effectively.
• Identify risks and opportunities for improvement in project delivery.
• Lead and motivate a recruitment delivery team across the APJ region.
• Prepare and participate in project reviews and reporting for clients and senior management.
• Ensure timely and accurate data updates and quality checks in project systems.

Requirements

• Must be based in Singapore with hybrid work model (2 days onsite, 3 days remote)
• 10+ years recruiting experience with team management across APJ region
• Experience hiring for Technology, Sales, and Corporate functions in tech sector preferred.
• Strong understanding of recruiting metrics, SLAs, and reporting standards.
• Proficiency in MS Office and Applicant Tracking Systems.
• Excellent communication skills in English and ability to work in a fast-paced environment.

Culture & Benefits

• Hybrid working model supporting work-life balance.
• Opportunity to join a newly formed regional team and expand talent acquisition expertise.
• Global consulting firm with diverse and inclusive culture.