Customer Success Manager (Strategic)

TL;DR

Customer Success Manager (Strategic): Manage long-term success and product adoption for hirify.global's largest strategic accounts, focusing on franchise systems and multi-location enterprise customers. With an accent on building strong partnerships, coaching on product workflows, and analyzing user engagement data. Focus on driving customer satisfaction, managing product enhancement requests, and acting as a subject matter expert for custom features.

Location: US Remote with <15% travel nationwide

Salary: $104,500 - $139,700 USD

Company

hirify.global is a product company providing software solutions for service businesses, focusing on strategic account management and customer success.

What you will do

• Develop strong relationships with corporate contacts in strategic accounts.
• Coach and train corporate staff, franchise owners, and end users on product best practices.
• Collaborate with customers and product managers on product enhancement requests.
• Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
• Analyze user engagement data and provide actionable insights and business reviews.
• Act as escalation point for customer support tickets and update account records.

Requirements

• Must be based in the United States with ability to work remotely.
• 5+ years of experience managing multiple accounts and projects with proven success.
• Strong account and project management skills with attention to detail.
• Ability to learn new software quickly and identify opportunities for full utilization.
• Excellent communication, organizational skills, and problem-solving abilities.
• <15% travel nationwide required.

Culture & Benefits

• Flexible time off, comprehensive onboarding, and leadership training programs.
• Company-paid medical, dental, vision insurance with coverage for dependents.
• 401k match, FSA, HSA, telehealth options, and memberships to One Medical.
• Parental leave, fertility services support, surrogacy, adoption reimbursement, and maternity support.
• Inclusive culture encouraging diversity and individuality.