Senior Mm/Ent Customer Success Manager

TL;DR

Senior Mm/Ent Customer Success Manager (Customer Support): Drive revenue acquisition and expansion through value-based consultations and strategic customer success management with an accent on managing complex enterprise clients and building long-term partnerships. Focus on developing strategic joint success plans, removing blockers, and leading cross-functional collaboration to ensure customer retention and growth.

Location: Fully hirify.global, work from anywhere

Salary: $37,280–$83,880 USD annually

Company

hirify.global enables businesses to recruit, pay, and manage international teams compliantly with a fully hirify.global global workforce and a focus on automation and AI.

What you will do

• Accelerate revenue acquisition and expansion through value-based consultations and demonstrations.
• Be a trusted business partner for complex and enterprise clients, addressing their goals and requirements.
• Build and deepen cross-functional relationships across Product, Sales, Marketing, and Solutions teams.
• Coach and mentor junior Customer Success team members.
• Develop strategic joint success plans with measurable KPIs and lead customer journey management for retention and expansion.
• Identify upselling and cross-selling opportunities and manage product promotion campaigns.

Requirements

• Proven track record as a Senior or Enterprise Customer Success Manager.
• Experience managing complex large clients (50+ employees) autonomously.
• Fluent written and spoken English with strong communication and presentation skills.
• Ability to understand business requirements and technical problems to provide best practices and next actions.
• Experience building relationships with senior customer executives and managing leadership engagement.
• Experience mentoring new team members.

Nice to have

• Experience working in a global organization or startup environment.
• Experience working hirify.globally.

Culture & Benefits

• Fully hirify.global work from anywhere with flexible working hours and asynchronous communication.
• Flexible paid time off and 16 weeks paid parental leave.
• Mental health support services and stock options.
• Learning budget and home office budget with IT equipment provided.
• Budget for local in-person social events or co-working spaces.
• Focus on life-work balance and employee growth with internal mobility and pay equity.

Hiring process

• Async profile review and take-home test.
• Multiple interviews including manager, peer, recruiter, and senior leadership.
• Prior employment verification check.
• Final offer stage.