Technical Account Manager

TL;DR

Technical Account Manager: Serve as a trusted technical advisor to enterprise customers, helping them adopt, integrate, and scale Figma’s platform with an accent on identity systems, APIs, integrations, and AI-powered solutions. Focus on guiding complex implementations, reducing technical risk, and enabling long-term customer success in Latin America.

Location: Onsite in São Paulo, Brazil

Company

Figma is a product company focused on making design accessible to all by providing a collaborative design platform used worldwide.

What you will do

• Serve as a strategic technical advisor for enterprise customers to align Figma adoption with business and technical goals
• Lead technical engagements assessing environments, identifying risks, and providing guidance for implementation
• Guide customers through enterprise API usage, system integrations, and design-to-code workflows
• Deliver technical workshops and training sessions on advanced platform features
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure cohesive technical guidance
• Build strong relationships with technical stakeholders and executive sponsors translating technical concepts into business value

Requirements

• Must be based in São Paulo, Brazil and work onsite
• 5+ years in technical account management, solutions engineering, or related SaaS technical advisory roles
• Strong understanding of enterprise systems, APIs, integrations, and identity management
• Experience with AI-powered enterprise solutions including architecture, governance, and integration
• Fluency in Portuguese, Spanish, and English (written and spoken)
• Excellent communication skills for technical and non-technical audiences

Nice to have

• Familiarity with Figma or similar design and developer collaboration tools
• Experience authoring AI guideline or instruction files for MCP servers or AI agents
• Background in frontend development or design-to-code workflows
• Experience delivering technical workshops or advisory services

Culture & Benefits

• Support for diversity and equal opportunity employment
• Reasonable accommodations for individuals with disabilities during hiring and employment
• Onsite onboarding required
• Encouragement to apply even if experience does not perfectly match

Hiring process

• Video interviews with cameras on to ensure personal connection
• Onsite onboarding after hiring