Guest Experience Specialist (Hospitality)

TL;DR

Guest Experience Specialist (Hospitality): Providing professional support to guests throughout their stay with an accent on resolving booking issues, coordinating maintenance, and ensuring high satisfaction. Focus on delivering personalized service and managing inquiries efficiently via phone, email, and chat.

Location: Must be based in Brazil

Company

hirify.global is a leading short-term rental and hospitality management company operating globally, dedicated to revolutionizing the industry through innovative technology.

What you will do

• Handle guest inquiries and support requests via phone, email, and chat.
• Resolve booking-related issues, including cancellations and reservation changes.
• Coordinate with local teams to address maintenance issues and emergencies.
• Provide personalized recommendations to enhance the guest experience.
• Manage and track guest interactions using internal booking platforms.

Requirements

• Fluency in English and Portuguese (written and spoken).
• Previous experience in customer service or hospitality.
• Strong communication and multitasking skills.
• Tech-savvy with a problem-solving mindset.
• Availability for flexible shifts, including evenings, weekends, and holidays.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with a diverse, international team.
• Continuous learning, coaching, and professional growth opportunities.
• Focus on well-being and a positive team culture.