Customer Support Coordinator

TL;DR

Customer Support Coordinator: Deliver high-level support to German- and French-speaking customers in Switzerland with an accent on customer issue resolution and collaboration across departments. Focus on managing customer engagement tools, collecting feedback, and ensuring a positive customer experience.

Location: Hybrid in London, Islington, UK with remote work possible within the UK

Salary: £31,000 per annum

Company

hirify.global connects companies and workers through a platform built for flexible work, focusing on smarter planning and job matching.

What you will do

• Respond to customer queries via phone, email, and chat professionally and timely
• Troubleshoot and resolve customer issues ensuring positive experiences
• Collaborate with other departments to escalate and resolve complex issues
• Manage customer engagement tools
• Collect customer feedback to support product and marketing development

Requirements

• Native-level German or French and business-fluent proficiency in the other language
• Experience in customer service or similar roles
• Ability to work effectively in a remote team and fast-paced environment
• Good knowledge of Excel and PowerPoint; Intercom experience is a plus
• Must be located in the UK or within commuting distance to London

Culture & Benefits

• Flexible work environment with hybrid setup
• Monday to Friday fixed shifts from 08:30 to 17:00 with 30-minute break
• Dynamic HR tech company culture with values of agility, collaboration, empowerment, fairness, and passion