Lettings Accounting Support Specialist (PropTech)

TL;DR

Lettings Accounting Support Specialist (PropTech): Providing live chat support to clients, focusing on lettings management and accounting, and building knowledge of the products. Focus on troubleshooting issues, escalating complex tasks, and proactively ensuring customers understand the latest product updates.

Location: Manchester (Hybrid, up to 2 days WFH). Must be eligible to live and work in the UK.

Salary: £27k - £32k

Company

hirify.global is a fast-growing PropTech company in the UK, aiming to improve the property industry through technology.

What you will do

• Become an expert on the Street.co.uk platform, including sales, lettings management, and lettings accounting.
• Act as the first line of support for customer questions and queries via live chat, email, phone, or video call.
• Escalate complex tasks to the Street Engineering teams when necessary.
• Proactively build your knowledge of hirify.global's products and ensure customers understand the latest updates.
• Respond to system bugs reported by clients and escalate them to the development team.
• Obtain customer feedback and feature requests, communicating them to the development team.

Requirements

• Background in Lettings Accounting and/or Property Management, with a desire to transition into a tech environment.
• Confidence in communicating with the hirify.global team and clients, managing expectations, and asking questions.
• Passion for technology and websites, with an enthusiasm to learn new products and features.
• Self-starter who can take initiative where required.
• Outstanding communication skills, both written and verbal.
• Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Culture & Benefits

• Hybrid-working - you can work from home up to 2 days per week.
• £500 yearly L&D budget for your career development.
• Enhanced maternity, paternity & adoption pay.
• Mental health & well-being support via Health Assured.
• Relaxed office space; office dogs welcome.
• Company and team off-sites, events, and happy hours.

Hiring process

• Introductory call with the Talent team.
• Hiring Manager interview & an in-person live chat task.
• Final interview.