Customer Support Everyday Banking

TL;DR

Customer Support Everyday Banking: Providing friendly and effective support to banking customers, helping them navigate the banking app and resolve complex queries with an accent on customer service excellence and skill progression. Focus on delivering outstanding support, learning new skills, and career growth within a hybrid working environment.

Location: Halifax, United Kingdom with hybrid working after training completion

Salary: £26,200 increasing to £26,950 after 6 months, with potential to earn up to £31,450 through skill progression

Company

hirify.global is a leading UK financial institution committed to diversity, inclusion, and career development.

What you will do

• Provide friendly and effective customer support for everyday banking queries.
• Assist customers in navigating the banking app and resolving complex needs.
• Participate in a comprehensive six-week on-site training program.
• Work within a hybrid model after training, balancing home and office work.
• Engage in skill progression framework to develop new skills and advance career.

Requirements

• Location: Must be based in or able to work from Halifax, UK
• Passion for helping people and providing excellent customer service.
• Willingness to learn; no prior banking experience required.
• Ability to work shifts between 8am and 6pm, including some weekends.
• English language proficiency at least B2 level (implied by job language).

Culture & Benefits

• Hybrid working with homeworking after training and vital checks.
• Generous pension contribution up to 15% and annual performance bonus.
• Private medical insurance with BUPA and share schemes.
• 22 days holiday plus bank holidays, increasing with tenure.
• Wellbeing initiatives, parental leave policies, and inclusive colleague networks.
• On-site facilities including gym, canteen, rest areas, and free parking.