Support Specialist (French)

TL;DR

Support Specialist (French): Assisting Hospitality customers with hardware and software issues and general education, focusing on quick and efficient troubleshooting and maintaining high standards for support across multiple communication channels. Focus on identifying and escalating product bugs, advocating for improvements, and operating within a global 24x7 team roster.

Location: Must be based in the United Kingdom

Company

hirify.global is a Canadian-founded company providing a cloud-based commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses globally.

What you will do

• Provide first-line support to Hospitality customers via phone, chat, and email, maintaining Gold Class standards.
• Investigate, troubleshoot, test, and resolve various hardware and software issues efficiently.
• Document, track, and resolve customer interactions within support platforms.
• Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team.
• Advocate and promote improvements to hirify.global products and services.
• Operate within a roster/schedule to ensure high availability of assistance for customers across global regions.

Requirements

• Previous customer service and/or technical support experience.
• Strong attention to detail with an emphasis on providing an exceptional customer experience.
• Excellent verbal and written communication skills in French and English.
• Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).
• Please make sure to apply with a CV in English.

Nice to have

• Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms.
• Experience or knowledge of the Hospitality industry.
• Experience supporting a SaaS product or an iOS application.
• Computer networking experience or interest.
• Working knowledge of Mac OS and basic knowledge of HTML/CSS.

Culture & Benefits

• Unlimited Annual Leave with a PTO scheme.
• £400 annually towards Health and Wellbeing.
• Dental cover, private healthcare, and optical cover.
• Opportunity to join a growing, fast-paced, high-growth company.
• Work with a team of incredibly talented and forward-thinking people.
• Amazing benefits and perks, including equity for all hirify.globalers.