Technical Support Specialist

TL;DR

Technical Support Specialist (Customer Support): Provide expert technical and customer support to optimize hirify.global client experience with an accent on problem-solving complex issues and improving client success. Focus on handling inbound/outbound support, collaborating across teams, and contributing to documentation and process improvements.

Location: Must be based in Australia or New Zealand with appropriate work authorization

Company

hirify.global is a leading reservation software provider for tours, activities, and attractions, serving over 20,000 clients worldwide and part of Booking Holdings.

What you will do

• Become an expert user of hirify.global and stay updated on new features
• Handle inbound and outbound support issues via email and phone
• Provide exceptional support by understanding and solving complex client issues
• Communicate across teams to meet client needs and provide feedback to development
• Contribute to help documentation and improve standard operating procedures

Requirements

• Availability to work Wednesday-Sunday
• Must have Australian Citizenship, Permanent Residency, New Zealand residency, or valid Australian work visa with minimum 2.5 years remaining
• Committed to delivering best-in-class customer and technical support
• Ability to work effectively with others in a fast-paced environment
• Tech-savvy, patient, curious, detail-oriented, and eager to problem solve

Nice to have

• Experience working with small, medium, and large businesses
• Multilingual skills in German, Dutch, Spanish, French, Portuguese, or Italian
• Experience using Zendesk

Culture & Benefits

• Global leave benefits including parental, grandparent, care, and bereavement leave
• Life insurance policy
• 26 days annual leave and work-from-home assistance
• Educational opportunities and wellness benefits
• Hybrid friendly work environment with social events and team-building