Technical Support Engineer

TL;DR

Technical Support Engineer (Customer Support): Providing hands-on technical support and troubleshooting to help customers integrate and use hirify.global products effectively with an accent on problem-solving, customer communication, and collaboration with product teams. Focus on diagnosing complex issues, building support tools, and improving customer experience through technical expertise.

Location: Hybrid in Sydney, Australia (2 days in office, 3 days remote)

Company

hirify.global is an AI Customer Service company founded in 2011, trusted by nearly 30,000 global businesses, focused on delivering advanced AI-enhanced customer support solutions.

What you will do

• Communicate effectively with customers via product and phone to resolve technical issues
• Own customer issues from initial contact to resolution ensuring excellent experience
• Become an expert on hirify.global’s product capabilities and workflows
• Collaborate with product teams to identify and solve product issues based on customer feedback
• Debug complex technical problems involving hirify.global’s codebase and customer technologies
• Build tools to improve team efficiency and support processes

Requirements

• Location: Must be able to work hybrid in Sydney, Australia
• 1-2 years of technical support experience
• Understanding of web development basics (HTML, JavaScript, CSS), Git, Ruby, Rails, APIs
• Strong customer focus and communication skills
• Problem-solving skills and ability to troubleshoot technical issues
• Ability to work with KPIs and adapt to feedback

Nice to have

• Completion of technical coding bootcamps or courses
• Experience in troubleshooting environments
• Familiarity with mobile SDKs and native mobile development

Culture & Benefits

• Competitive salary and equity in a fast-growing startup
• Catered lunch and stocked kitchen
• Regular compensation reviews
• Flexible paid time off policy
• Healthcare stipend for private insurance
• MacBooks standard, Windows available if needed
• Hybrid work policy with office presence expected 2-3 days per week
• Radically open and accepting culture with focus on core values and equal opportunity