Technical Support Engineer

TL;DR

Technical Support Engineer (Web): Helping customers integrate hirify.global into their products and diagnose technical issues, serving as a bridge between customers and product teams. Focus on troubleshooting, problem-solving, and ensuring customers maximize value from hirify.global.

Location: Must work from the office 2 days a week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Communicate efficiently with customers, owning issues from initial contact until resolution.
• Become an expert on how hirify.global works.
• Work with product teams to identify issues and offer potential solutions.
• Debug complex issues, understanding both hirify.global's codebase and customer technologies.
• Build tools to increase the team's efficiency.
• Influence the direction of the hirify.global product through communication with customers and collaboration with product teams.

Requirements

• 1-2 years of technical support experience.
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
• Understanding of REST API, SDKs & Webhooks.
• Strong customer focus.
• Strong communication and problem-solving skills.
• Ability to troubleshoot and utilize resources to answer questions on baseline topics.

Nice to have

• Completion of technical coding bootcamps, programs, courses, etc.
• Previous experience working in a troubleshooting environment.
• Understanding code syntax or use of specifically supported frameworks.
• Experience configuring our supported iOS/Android Plugins (mobile SDKs).
• Familiarity with native mobile development.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up.
• Catered lunch every weekday, plus a fully stocked kitchen.
• Regular compensation reviews.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance.
• MacBooks are our standard.