Customer Support Representative (E-Commerce)

TL;DR

Customer Support Representative (E-Commerce): Serving as the primary point of contact for customer inquiries and after-sales support in a rapidly growing e-commerce environment with an accent on prompt, professional responses and efficient order processing. Focus on managing customer relationships, resolving complex issues, and contributing to service improvement.

Location: Permanent remote within Australia, aligning with Sydney Australian timezone

Company

Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space, specializing in high-quality furniture and operating multiple Shopify stores.

What you will do

• Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses.
• Provide comprehensive information on product availability, promotions, and delivery timelines.
• Handle pre-sales and after-sales issues with empathy and problem-solving skills, including managing damaged goods claims.
• Efficiently process and track orders using the SingSeven inventory system.
• Collaborate with the internal team to resolve complex customer issues and improve service processes.
• Assist with general administrative tasks and adapt to evolving business needs.

Requirements

• 3+ years of customer support experience, preferably in e-commerce or retail sectors.
• Fluent English speaker with excellent written and verbal communication skills.
• Familiarity with inventory management systems and e-commerce platforms.
• Strong problem-solving skills and ability to work independently in a remote setting.
• Tech-savvy with the ability to quickly learn and adapt to new software and systems.
• Reliable internet connection and quiet work environment for handling customer calls.
• Flexibility to occasionally work weekends or holidays as the business grows.

Nice to have

• Experience with Shopify.

Culture & Benefits

• Permanent work from home opportunity.
• Health Insurance Coverage for eligible locations.
• Immediate hiring.
• Independent Contractor arrangement, where you are responsible for your own taxes and benefits.

Hiring process

• Complete initial application requirements on hirify.global’s Career Site, including assessment questions, technical check, and voice recording.