Enterprise Customer Success Manager (Sales)

TL;DR

Enterprise Customer Success Manager (Sales): Manage and grow relationships with high-value enterprise customers, focusing on strategic account management, customer retention, and revenue growth. With an accent on complex operational needs and proactive engagement. Focus on conducting quarterly business reviews, onsite visits, and driving upsell and cross-sell initiatives.

Location: Hybrid in Austin, TX or Tampa, FL with office presence 4 days per week

Company

hirify.global automates IT endpoint management for over 30,000 customers, providing visibility, security, and control with a leading SaaS platform.

What you will do

• Own and manage a portfolio of enterprise customers with complex environments and high monthly recurring revenue.
• Act as primary contact and advocate for enterprise clients across internal teams.
• Proactively monitor account health and deliver exceptional customer experience to prevent churn.
• Conduct onsite visits and lead quarterly business reviews presenting data-driven insights.
• Identify and drive opportunities for account expansion through upsell and cross-sell.
• Collaborate with technical support, product, billing, and sales teams to ensure seamless service.

Requirements

• Location: Must be hybrid onsite in Austin, TX or Tampa, FL with office attendance 4 days per week
• Proven experience managing high-value SaaS enterprise accounts, preferably in RMM or MSP environments.
• Strong relationship-building and executive-level communication skills.
• Ability to understand technical solutions and translate them into business value.
• Experience conducting quarterly business reviews and strategic account planning.
• Not eligible for visa sponsorship

Culture & Benefits

• Collaborative, kind, and curious community.
• Full-time hybrid remote work with flexibility.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Unlimited paid time off.
• Opportunities for growth and advancement.