Sr Software Engineer (Customer Experience Intelligence)

TL;DR

Sr Software Engineer (Customer Experience Intelligence): Develop intelligent, AI-powered automation systems to enhance customer support experience at scale with an accent on automation tooling, distributed systems, and multi-cloud environments. Focus on designing agentic workflows, observability mechanisms, and building scalable support automation infrastructure.

Location: Mountain View or San Francisco, California, United States

Salary: $164,200–$225,700 USD

Company

hirify.global is a leading data and AI company providing a unified data intelligence platform used by over 10,000 organizations worldwide, including many Fortune 500 companies.

What you will do

• Contribute to the technical vision and architecture of Support Automation and Tooling ecosystem
• Develop automation to improve customer experience and support scalability
• Drive rapid, iterative development while maintaining quality, safety, and reliability
• Design agentic workflows evolving from human-in-the-loop to fully automated systems
• Implement observability, transparency, and rollback mechanisms for AI-driven decisions
• Act as technical liaison between Support, Product, and Platform Engineering teams
• Mentor engineers and subject matter experts across software and support engineering

Requirements

• BS or higher degree in Computer Science or related field
• Experience with automation tooling, distributed systems, APIs, and full stack development
• Proven success deploying production-grade automation in complex environments
• Hands-on experience with ML-assisted systems, decision support, or agentic automation
• Familiarity with distributed data platforms, developer tooling, and large-scale infrastructure
• Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints
• Location: Must be based in Mountain View or San Francisco, California, United States

Culture & Benefits

• Comprehensive benefits and perks tailored to employee needs
• Commitment to diversity and inclusion in hiring and workplace culture
• Opportunities to work on cutting-edge AI and data infrastructure technologies