Customer Success Executive (Orlando, Fl) (AI)

TL;DR

Customer Success Executive (AI): Serving as an embedded partner within client healthcare systems, focusing on post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. Focus on workflow discovery, solution configuration, and training nursing teams to improve patient care outcomes using AI tools.

Location: Must be based in Florida and be able to travel to the client site in Orlando weekly (4 days per week).

Company

hirify.global is the leading generative AI company in healthcare with a safety-focused LLM designed to transform patient outcomes at a global scale.

What you will do

• Serve as a forward-deployed implementation and customer success lead onsite at assigned client locations.
• Own post-sale delivery, including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions.
• Collaborate with internal teams to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future in healthcare and AI.
• Build alongside the best in healthcare and AI experts.