Helpdesk Analyst (Macos)

TL;DR

Helpdesk Analyst (MacOS): Providing first-line IT support across various technologies with an accent on exceptional service to geographically dispersed staff. Focus on problem analysis, resolution, and asset management in a fast-paced environment.

Location: This role is to be covered from our office in London

Company

hirify.global is the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries.

What you will do

• Assist employees with the installation, configuration, and usability of hardware, software, and equipment.
• Serve as the first point of contact for internal IT support in Ireland and Europe, responding quickly and effectively.
• Maintain the helpdesk system, prioritizing issues and ensuring effective communication.
• Manage logistics for hirify.global assets sent to and retrieved from remote staff.
• Assist the security team in identifying and addressing security incidents.
• Procure new hardware and software, maintain the asset register, and renew licenses as required.

Requirements

• Strong knowledge of Apple, MacOS, and a background in supporting Apple hardware and software.
• Familiarity with Google Workspace and cloud-based applications such as Slack, Kandji, Okta, and Dialpad.
• Understanding of IT networks.
• Ability to work independently and without supervision.
• High level of integrity and professionalism, understanding the importance of confidentiality.
• Great capacity for customer interaction, escalation, and conflict resolution.

Culture & Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.