Senior Support Analyst (Insurance)

TL;DR

Senior Support Analyst (Insurance): Supporting business-critical IT applications within the London insurance market with an accent on incident resolution, application stability, and operational reliability. Focus on managing complex incidents, automating operational tasks via SQL scripting, and ensuring seamless application releases.

Location: Hybrid (London, UK)

Company

A Fortune 500 global insurance group operating across insurance, reinsurance, and specialist markets.

What you will do

• Provide BAU support for a mix of on-premise and SaaS applications.
• Own complex incidents from triage through to resolution and customer communication.
• Develop and maintain SQL scripts to resolve issues and automate operational tasks.
• Support application releases, deployments, and post-release validation checks.
• Manage user access and configuration in alignment with security standards.
• Maintain technical documentation in Confluence and identify process gaps to increase efficiency.

Requirements

• Solid experience in application or production support within financial services or insurance.
• Ability to write complex SQL queries to analyze and extract data.
• Experience using monitoring tools such as LogicMonitor, Redgate Monitor, or similar.
• Familiarity with ITIL processes and the end-to-end project lifecycle.
• Must be based in London for hybrid working.

Nice to have

• Experience working within regulated frameworks such as SOX, DORA, or Solvency II.

Culture & Benefits

• Competitive salary and bonus at the end of the fixed-term contract.
• 25 days holiday plus bank holidays (with buy/sell options).
• Excellent pension scheme and private medical, dental, and life assurance.
• Income protection, travel insurance, and season ticket loan.
• Strong focus on learning, development, and long-term career growth.