Customer Value Architect (Cybersecurity)

TL;DR

Customer Value Architect (Cybersecurity): Drive customer onboarding, Falcon Flex adoption, and platform value realization while minimizing churn and expanding sales within enterprise accounts with an accent on customer success planning, business value analysis, and executive engagement. Focus on delivering tailored value proposals, managing complex customer relationships, and supporting renewals in a cybersecurity context.

Location: Must be located in Germany with up to 40% travel required

Company

CrowdStrike is a global leader in cybersecurity, providing an AI-native platform to protect organizations from breaches and ensuring business continuity across industries.

What you will do

• Lead customer onboarding and define success plans to drive Falcon Flex adoption and activation.
• Partner with sales to expand usage within existing and new accounts, building relationships with key decision makers.
• Conduct business value analyses and deliver Executive Quarterly Business Reviews to demonstrate ROI and accelerate adoption.
• Identify and mitigate risks to customer success and support renewal cycles to minimize attrition.
• Drive strategic Flex adoption and planning across enterprise accounts, monitoring usage patterns for growth opportunities.
• Engage with executive-level customer decision makers, including CXO levels, and travel as needed for meetings and events.

Requirements

• Must be located in Germany and able to travel up to 40%.
• Minimum 8+ years of relevant professional experience with advanced industry knowledge.
• Expert-level presentation, negotiation, financial/business acumen, and consultative selling skills.
• Strong understanding of customer decision-making processes and complex account management.
• Experience with flexible licensing models and proven track record managing complex customer relationships.
• BA/BS or equivalent educational background preferred.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Professional development opportunities for all employees.
• Employee networks, volunteer opportunities, and vibrant office culture.
• Great Place to Work Certified™ globally.