Consultant (Unified Communications)

TL;DR

Consultant (Unified Communications): Deliver 24x7 L3 technical support for Microsoft Teams, Skype for Business, and SBCs in a global cloud managed services environment with an accent on troubleshooting complex voice and collaboration issues. Focus on managing enterprise voice technologies, escalation handling, and maintaining seamless communication experiences worldwide.

Company

hirify.global is a global AI-powered software and cloud solutions provider operating in over 70 countries with a diverse team of 13,000+ professionals.

What you will do

• Provide L3 support for Microsoft Teams, Skype for Business, Direct Routing, and Cloud PBX.
• Troubleshoot and manage AudioCodes and Ribbon SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform root cause analysis for major incidents, and support service improvement programs.
• Collaborate with global stakeholders and deliver clear customer communication.
• Create and maintain technical knowledge articles and documentation.

Requirements

• 6–8 years of experience with AudioCodes/Ribbon SBCs and enterprise voice technologies.
• Strong knowledge of Microsoft Teams Voice, IP phones, and video conferencing solutions.
• Solid understanding of SIP, call routing, VPNs, PBX environments, and cloud integration.
• Experience with Skype for Business, migrations to Teams, and managed service operations.
• Excellent communication and troubleshooting skills with willingness to work 24x7 shifts.
• Engineering degree preferred; ITIL Foundations certification is a plus.

Culture & Benefits

• Respectful and inclusive work environment with equal opportunities for all.
• Support for career returnees through the SOAR program.
• Assistance available during the application process for reasonable accommodations.