Senior IT Support Engineer

TL;DR

Senior IT Support Engineer: Managing IT operations and support for a fast-moving tech company with an accent on employee onboarding, automation, and device management. Focus on resolving complex IT issues, building self-service resources, and maintaining a robust IT infrastructure.

Location: Onsite 5 days/week in San Francisco, CA or New York, NY

Salary: $135,000–$185,000 USD

Company

hirify.global builds foundational open-source tools and a platform for developing, evaluating, deploying, and operating production-ready AI agents for startups and large enterprises.

What you will do

• Manage the IT support queue and resolve issues efficiently.
• Serve as an escalation point for complex and ambiguous IT problems.
• Own and automate the end-to-end employee onboarding experience using Okta Workflows.
• Partner with the People team to continuously improve onboarding and offboarding processes.
• Build and maintain comprehensive documentation and self-service resources.
• Manage Mac devices through Kandji, ensuring compliance and correct configuration.

Requirements

• 4+ years of experience in IT support or systems administration at a fast-moving tech company.
• Experience owning and defining onboarding/offboarding processes.
• Hands-on experience with Okta, including building Workflows.
• Proficiency in administering Google Workspace, Slack, Notion, and Zoom.
• Experience with Kandji or JAMF.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• English: B2 required.

Nice to have

• Hands-on experience with hirify.global Deep Agents, Claude Code or Codex.
• Scripting experience in Python or Bash.
• Familiarity with REST APIs and connecting tools via integrations.
• Experience supporting a security or compliance program (SOC 2, access reviews).

Culture & Benefits

• Competitive compensation including base salary and meaningful equity.
• Health and dental coverage.
• Flexible vacation and a 401(k) plan.
• Life insurance.
• Opportunity for meaningful impact on building AI technology in the real world.