Service Desk Agent

TL;DR

Service Desk Agent: Performing Digital Workplace support activities, managing user interactions, and providing guidance on software and applications with an accent on efficient incident resolution and user request management. Focus on troubleshooting printing/scanning systems, maintaining network setups, and delivering continuous learning opportunities.

Location: Hybrid working model in Belgium

Company

hirify.global is dedicated to responsible digitalisation, building innovative, inclusive solutions.

What you will do

• Perform Digital Workplace support activities.
• Manage user interactions via phone, ticketing portal, chat, and messaging.
• Provide user guidance and support regarding services, software, and applications.
• Follow-up on incidents and user requests.

Requirements

• University degree in Computer Science or a related field.
• Minimum 2 years of IT support experience, including 1st Line duties.
• Solid knowledge of network setup, protocols, and antivirus management.
• Proficiency in backup/restore procedures, patching, and software deployment.
• Understanding of printing/scanning systems and troubleshooting.
• Excellent communication skills in English and French (minimum B2 level).

Nice to have

• At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent).

Culture & Benefits

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package.
• Hospitalization plan.
• Meal allowance.
• Mobility budget or commuting allowance (if applicable).
• Continuous learning opportunities (Udemy for Business, ad-hoc trainings).